Refund policy

Returns

Items can be returned within 30 days of purchase, provided they are unused and in their original, unopened packaging. Returns require a verifiable purchase in our system. Upon receiving the returned item at our warehouse, we will offer either a full refund or a replacement at your preference.

For defective items, please contact us immediately with photo documentation of the defect. All defects must be reported with photographic proof immediately upon discovery in order to be eligible.

Artisan & Opened Items

Opened items cannot be returned. Before purchasing, please carefully check the model, size, and all other specifications.

Order Cancellations

Any order without a tracking number may be cancelled. Refunds will be issued minus a 5% cancellation fee applied to the entire order.

We reserve the right to cancel any order due to bad behavior, past chargeback history, or suspicion of fraud.

Non-Refundable Fees

Shipping costs, including Shipping Protection, are non-refundable. We cannot issue refunds for shipping costs on orders delayed in transit.

Non-Eligible Situations

The following situations are not eligible for a refund or replacement:

• Refusal to pay duties, taxes, or customs fees
• Incorrect or incomplete address information provided at checkout

Customer Conduct

We maintain a zero-tolerance policy for verbal abuse, threats, or disrespectful behavior toward our staff. Customers who engage in such conduct will be permanently banned.