FAQ & Policies

All orders are processed within 2 business days.

All orders ship from Canada. Within Canada we use Canada Post, Intelcom, Stallion Express and other carriers. US orders ship with Purolator, transferring to UPS for final delivery.

Yes. If you are outside North America or Europe, please contact us before placing an order so we can confirm the final shipping cost. You are responsible for all duties, taxes and customs fees charged by your destination country. These are set by the destination country, not by us, and refusing to pay them does not qualify for a refund.

For orders shipped with PostNL, tracking will not update until the package reaches your local carrier. For Intelcom or Whiz Delivery, tracking starts updating closer to delivery. You can see the complete history at stallionexpress.ca/tracking.

The Shop App may show inaccurate or outdated tracking. Always refer to the carrier link in your confirmation email.

Untracked orders are sent by standard mail with no tracking or delivery confirmation. The package will not be marked as in transit, we cannot guarantee delivery times, and we are not responsible for lost, delayed or undelivered items once shipped. Choose a tracked option at checkout if you want delivery assurance.

Items can be returned within 30 days of purchase, provided they are unused and in their original, unopened packaging. Returns require a verifiable purchase in our system. Once the item reaches our warehouse, you can choose either a full refund or a replacement.

No. Opened items cannot be returned. Before purchasing, please check the model, size and all other specifications carefully.

Contact us immediately with photo documentation of the defect. All defects must be reported with photographic proof as soon as they are discovered in order to be eligible.

No. Shipping costs, including Shipping Protection, are non-refundable. We also cannot refund shipping costs on orders delayed in transit.

Any order without a tracking number may be cancelled. Pre-order cancellations are subject to a 10% cancellation fee. All other cancellations are subject to a 5% cancellation fee. The fee is applied to the entire order.

No. Orders placed through VPNs are automatically cancelled. We also reserve the right to cancel any order at our discretion, including cases involving suspected fraud, past chargeback history, or violation of our store policies.

Refusal to pay duties, taxes or customs fees, and incorrect or incomplete address information provided at checkout.