FAQ & Policies

Store Policies

Refund Policy

Returns: Items can be returned within 30 days of purchase, provided they are unused and in their original, unopened packaging. For defective items, please contact us immediately with a photo of the defect. Returns require a verifiable purchase in our system. Upon receiving the returned item at our warehouse, we will issue a store credit.

Order Cancellations: Any order without a tracking number may be cancelled. Refunds will be issued minus a 5% cancellation fee for the entire order.

Non-Refundable Fees: Shipping costs, including Shipping Protection, are non-refundable.

Important: No refunds will be issued for orders returned due to:

  • Refusal to pay duties/taxes
  • Incorrect/incomplete address information

These situations are considered policy violations and are not eligible for refund.

We Reserve the Right to Cancel Orders

We reserve the right to cancel orders due to bad behavior, past chargeback history, or suspicion of fraud.

Staff Respect

We maintain a zero-tolerance policy for verbal abuse, threats, or disrespectful behavior toward our staff. Customers who engage in such conduct will be permanently banned from our store.

Frequently Asked Questions

How can I contact you?

Need help? You can reach us instantly by clicking the chat button in the bottom right corner of your screen, or feel free to email us at contact@potentgaming.com.

What shipping carriers do you use?

Within Canada we use Canada Post, Intelcom, Stallion Express, and other services as the final mile carrier. USA orders are shipped through Purolator and transferred to UPS for the final delivery. Both carriers work together to ensure your package reaches you efficiently.

Where do you ship from?

🍁 All Orders Ship From Canada 🍁

Duties/Fees for International Orders

  • Customer is responsible for all duties, taxes, and customs fees
  • Duties and import taxes are determined by destination country, not the seller
  • Refusal to pay customs fees does not qualify for refunds

Late Shipment

We cannot issue shipping cost refunds for shipments delayed in transit/late shipments.

No updates on my tracking number

Any orders shipped with POSTNL: You will not see any updates on the tracking till it reaches the carrier locally.

Order is being cancelled automatically

We do not accept orders placed through VPNs, they will get automatically canceled.

Orders outside of Canada

Orders outside of NA, EUROPE, please email us before you make an order to confirm final shipping cost.

Shipping and Handling Times

Our handling time for orders is two business days.